**You DO NOT have permission to use ANY of my products for commercial use.**
Pre-Orders
Pre-Orders happen often in my shop! These are typically for items I don't have in-hand yet, and is the best way to secure an item before it sells out. If you purchase a pre-sale item with items I currently have in-hand at the same time, I will wait to ship until I have all the items in-hand.Pre-orders will take several weeks to ship out, so please be patient! Follow me on Twitter (@doodahlanding) to keep up with the latest updates on pre-order items!
Shipping & Handling Estimates/Fees
Shipping may take several days or weeks depending on the product destination. Packages are sent out from Arizona, and the further away you are from there, the longer it will take to arrive.
Shipping Estimates:
United States: 2 - 8 days
International: 1 week or longer
I am not responsible for any package fees that may have to be paid in order for item(s) to be delivered. If the package is shipped back to me due to the inability for it to be delivered, you will need to re-pay the shipping fee in order for me to send it out again. Faliure to repay shipping to re-send the package will result in you losing out on your order.
Refunds & Damaged Items
I do not accept refunds once the product has been shipped. Orders may be refunded and cancelled only before shipping. To do so, please contact me using the "Contact" option at the top of the page, or DM me on Twitter (@doodahlanding).
If the product has been damaged in shipping, please contact me so I can try my best to replace the damaged item(s). Replacement of items is not guaranteed, as I have a limited stock of everything.
If you have received an email stating your items were refunded, this is because there is an issue with the card you have used to pay. This is primarily an issue with Stripe users' cards being flagged as fraud. If this happens, please use a different card and/or method of payment. Items will not be shipped until the order is clear of any fraud claims.
Be sure to peel the protective layer of plastic off of any charms you ordered! Keeping the plastic on may look like your item is damaged or stratched.
Lost or Stolen Packages
Please be patient when it comes to shipping! Items may be unexpectedly delayed. If you have not received your package after 60 days (2 months) after you get a shipping confirmation email, please contact me! I will try my best to replace lost items, however it is not guaranteed due to limited stock.
I am not responsible for stolen packages. It is up to you to keep up with tracking information and when items will arrive. Stolen packages will not be replaced.
Contact
If you have any comments, questions or concerns, please contact me:
Email || Twitter
(Please do not contact me on Instagram, as that is my most inactive social media)